- making apparent on its Web site how to help make a complaint and the role in the Unbiased Issues Assessors (ICA) in the method
Developing Board sub committees could assist accelerate final decision creating and provide the primary DVLA Board with sufficient bandwidth, remit and time to fully contemplate and add towards the DVLA corporate method.
DVLA and DfT to provide a system for knowing and addressing the problems confronted because of the historic motor vehicles sector, informed by the general public demand evidence.
Throughout the lines of enquiry, the evaluate has created tips with the DVLA Board in recognition on the Board’s collective job in providing a robust volume of scrutiny of delivery of DVLA’s system and most significant projects.
All stakeholders have a genuine chance to engage, elevate troubles and overview development on actions currently being taken to address them.
The assessment observed a large amount of Board time is taken up by approving business enterprise circumstances, with diminished time for thing to consider (and assistance) of DVLA’s corporate method. The newest Board Effectiveness assessment involved responses which the Board want extra time to contemplate strategic challenges. The DVLA Board responded to this feedback by making sure several new options for strategic discussion.
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Sharing with and Mastering from other public and private sector organisations that happen to be offering very similar transactional products and services to consumers should help DVLA in location a bolder eyesight and degree of ambition for that supply of future solutions.
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